Jewels by Suhani

Policies

Return & Exchange Policy

7-Day Return & Exchange Policy

At Jewels by Suhani, customer satisfaction is our priority. As each piece is crafted with care, we accept returns and exchanges only when there is an issue with the product you receive — such as a wrong, damaged, or different item than what you ordered.

The 7-day window begins on the date your order is delivered — not the order or dispatch date. Requests received after this window cannot be accepted.

Eligibility for Returns & Exchanges

  • Returns and exchanges apply only to wrong, damaged, or different products than what you ordered.
  • Requests must be initiated within 7 days of delivery.
  • An unboxing video is mandatory — a continuous video of you opening the sealed package, clearly showing the item and any damage or mismatch. Requests without this evidence will not be accepted.
  • The item must be unused, unworn, and in its original condition with all original packaging, tags, certificates, and accessories.
  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized jewelry.
  • Made-to-order products.
  • Products damaged due to misuse, mishandling, or normal wear and tear.
  • Gift cards, if applicable.

Return Process

  1. Contact our customer support team within 7 days of delivery.
  2. Provide your order number, reason for return, and the unboxing video as evidence.
  3. Once approved, return instructions will be provided.
  4. After receiving and inspecting the item, we will process the refund or exchange.

Refunds

  • Approved refunds will be issued to the original payment method used at checkout.
  • Shipping charges, duties, taxes, and handling fees are non-refundable unless the item received was defective or incorrect.
  • Once initiated, refunds typically reflect in your account within 5–7 business days, depending on your payment provider.

Exchanges

  • Exchanges are subject to product availability.
  • If the requested item is unavailable, store credit or a refund may be offered.

Shipping & Delivery Timelines

In-Stock Products
Orders for in-stock items are shipped on the next working day.

Made-to-Order & Personalised Products
These pieces require approximately 8–10 days for crafting before they are shipped.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs of the product and packaging.